Photoshop files lose their transparent background when converted to .png or .gif using Out-of-the-box DigitalAssetManager (OutsideInFilters) (Doc ID 1568157.1)

Last updated on APRIL 11, 2024

Applies to:

Symptoms

On : 11.1.1.5.0 version, Conversion

ACTUAL BEHAVIOR
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Photoshop files lose their transparent background when converted to .png or .gif using Out-of-the-box DigitalAssetManager (OutsideInFilters)

EXPECTED BEHAVIOR
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It is expected that the Photoshop files keep their transparent background after conversion.

STEPS
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The issue can be reproduced at will with the following steps:
1. Set up Content Server and Inbound Refinery to convert Digital Assets
2. On the Content Server, click on administration - > admin applets -> configuration manager
3. On Menu -> Options -> File Formats
4. Ensure the .psd file format is set to DigitalMediaGraphics and Close File Formats and Configuration Manager
5. In Administration -> admin server -> component Manager ensure that DigitalAssetManager is enabled and that DAMImageCmdLineTools is not
6. On the Filesystem, rename /dam/extraRendition_definitions.hda to /dam/extraRendition_definitions.hda_old
7. Check in a test psd file - selecting Multiple Rendition
8. Files converted and Transparent Background was lost


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot complete UAT testing

Cause

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