Failed To Load Snapshot File : OAAM-00001 A system internal error occurred. The system cannot complete the operation at this time. (Doc ID 1568873.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Adaptive Access Manager - Version 11.1.1.5.2 and later
Information in this document applies to any platform.

Symptoms

While following steps in 7.6.2 of Oracle Fusion Middleware Integration Guide for Oracle Access Manager 11.1.1 E15740-04 & 2.6 of Oracle Fusion Middleware Administrators Guide for Oracle Adaptive Access Manager r 11.1.1 E14568-06.
Trying to load
oaam_base_snapshot.zip,
oaam_policies.zip,
OOTB_Configurable_Actions.zip,
Auth_EntityDefinition.zip,
OOB_Patterns.zip.
OAAM console fail with internal error on first load of zip file (oaam_base_snapshot.zip)

 

Error:

2013-05-09T14:24:03.395-07:00 wls_oaam_admin1 ERROR] [ http://oracle.oaam [tid: userId: oaamadmin ecid: 25d0eb08381f9b78:a99d1e:13e8b29b436:-8000-0000000000000047,0 APP: oaam_admin#11.1.1.3.0 OAAM-00001 A system internal error occurred. The system cannot complete the operation at this time.
2013-05-09T14:24:03.399-07:00 wls_oaam_admin1 ERROR] [ http://oracle.oaam.model [tid: userId: oaamadmin ecid: 25d0eb08381f9b78:a99d1e:13e8b29b436:-8000-0000000000000047,0 APP: oaam_admin#11.1.1.3.0 SnapshotRestoreVOImpl::loadSnapshot:: snapshotManager.diffSnapshot returned error = OARMResponse{, serverResponseTime=Thu May 09 14:24:03 PDT 2013, status=ERROR, ServerVersion=11.1.1.2.0, OARMMessages=OARMMessage{msgKey=OAAM-00001, msgParams={}}
2013-05-09T14:24:03.797-07:00 wls_oaam_admin1 NOTIFICATION] [ http://oracle.oaam.model [tid: userId: oaamadmin ecid: 25d0eb08381f9b78:a99d1e:13e8b29b436:-8000-0000000000000047,0 APP: oaam_admin#11.1.1.3.0 SnapshotListVOImpl::handleQuery:: - got data count = 11 and total row count = 11
2013-05-09T14:24:03.847-07:00 wls_oaam_admin1 WARNING] [ http://oracle.adf.controller.faces.lifecycle.Utils [tid: userId: oaamadmin ecid: 25d0eb08381f9b78:a99d1e:13e8b29b436:-8000-0000000000000047,0 APP: oaam_admin#11.1.1.3.0 ADF: Adding the following JSF error message: A system internal error occurred. The system cannot complete the operation at this time. [[
oracle.oaam.model.common.exception.OAAMError: A system internal error occurred. The system cannot complete the operation at this time.
at oracle.oaam.model.common.util.ModelUtil.handleError(ModelUtil.java:1176)
at oracle.oaam.model.common.vo.BaseVO.handleError(BaseVO.java:447)
at oracle.oaam.model.snapshots.uview.SnapshotRestoreVOImpl.loadSnapshot(SnapshotRestoreVOImpl.java:359)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at oracle.adf.model.binding.DCInvokeMethod.invokeMethod(DCInvokeMethod.java:657)

 

 

Cause

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