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What Role To Grant To Allow User To Track All Requests (Doc ID 1569348.1)

Last updated on OCTOBER 08, 2021

Applies to:

Identity Manager - Version and later
Information in this document applies to any platform.


The Oracle Identity Manager 11gR2 documentation suggests that the admin role 'Help Desk' is enough to track requests raised by other users:

Table '13-3 Admin Roles and Permissions'

However when this role is assigned to a user (even for the 'Top' organization) the user doesn't appear to have the ability to view requests raised by other users (click 'Track requests' in menu and click 'Search' - only the user's own requests are shown).

It appears that only the 'System Administrator' role allows users to view all requests.

Is it expected behaviour?


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