Mail Moderators does not Send Mail to Moderators through Groups (Doc ID 1571003.1)

Last updated on JUNE 10, 2015

Applies to:

Oracle WebCenter Portal - Version 11.1.1.6.0 and later
Information in this document applies to any platform.

Symptoms

Even after installing
<Patch 14557021> - EMAIL LIST TO MEMBERS OF GROUP SPACE ACTION MISSING USERS FROM ENTERPRISE GROUPS.
And setting the Mail service setting:

Include the Email Addresses of Users from Groups(without associated Email ids) the Contact Moderators only emails the users directly added as moderators.
The users added to a group that was added as a moderator to the Space are not emailed.

The Contact Members option works fine, it sends an email to all users no matter if they were added directly or through a group.

Steps to Reproduce:

  1. Install <Patch 14557021> - EMAIL LIST TO MEMBERS OF GROUP SPACE ACTION MISSING USERS FROM ENTERPRISE GROUPS.
  2. Make sure that the new Mail service setting:
    Include the Email Addresses of Users from Groups(without associated Email ids) is checked in your Space.
  3. Create 2 new groups i.e.
    moderators
    participants
  4. Create 4 new users i.e.
    moderator
    moderator_group
    participant
    participant_group
  5. Edit the new users and specify email addresses to each one.
  6. Edit the new user:  moderator_group
    And assign the group moderators to it.
  7. Edit the new user:  participant_group
    And assign the group participants to it.
  8. Add the following users and groups as members to your Space:
    Users:
    moderator - with the Moderator role
    participant - with the Participant role

    Groups:
    moderators - with the Moderator role
    participants - with the Participant role

    As a result, we will have 2 moderator users:
    moderator (Added directly)
    moderator_group (Added through the group moderators)

    and 2 Participant users:
    participant (Added directly)
    participant_group (Added through the group participants)
  9. Click on Contact Moderators
    Notice that only the user 'moderator' will be emailed. The user moderator_group that was added through the group moderators is not emailed. This is the issue!
  10. Click on Contact Members.
    Notice that all users will be emailed, which is the expected behavior.

 

Cause

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