Error: "Unknown username/password. Error code:LOGIN FAILED" (Doc ID 1572636.1)

Last updated on JUNE 09, 2017

Applies to:

Oracle WebCenter Sites - Version 7.5.0 to 7.6.2 [Release FatWire]
Information in this document applies to any platform.

Symptoms

COM.FutureTense.Common.ContentServerException: ContentServerException with internal exception java.lang.Exception: Unknown username/password. Error code:LOGIN FAILED

The following error is seen repeatedly in the futuretense.txt log:

[CS.REQUEST][ERROR] COM.FutureTense.Common.ContentServerException: ContentServerException with internal exception java.lang.Exception: Unknown username/password. Error code:LOGIN FAILED
COM.FutureTense.Common.ContentServerException: ContentServerException with internal exception java.lang.Exception: Unknown username/password. Error code:LOGIN FAILED
  at COM.FutureTense.Common.cu.cm(DashoA19*..)
  at COM.FutureTense.Common.cu.o(DashoA19*..)
  at COM.FutureTense.Servlet.FTServlet.a(DashoA19*..)
  at COM.FutureTense.Servlet.FTServlet.doGet(DashoA19*..)
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)

Cause

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