Supplier Search / "Vendor Search" does not Return a Valid Value when the Supplier is Present in Vendor Pool Within Forms Recognition (Doc ID 1575874.1)

Last updated on SEPTEMBER 29, 2022

Applies to:

Symptoms

1. The search fails for specific invoices. In this example searching on "Acme Corp" will fail.  For other invoices, the vendor search works correctly.
2. The search will work correctly when the vendor "Acme Corp",  is searched against in another invoice from a different vendor that does not display the issue as described in point 1.
3. Once the search correctly returns the vendor as described in point 2, the batch is opened and a vendor search is performed exactly as entered "Acme Corp" the vendor search is returned with values.  If the search value is "Acme", only dashes will be returned.
4. This behavior is typically charactized by a failure to OCR any data on the top / bottom of the first page of the invoice.

Cause

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