Unable to Return Search Results Using OracleTextSearch as Search Engine (Doc ID 1576781.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.6.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.1.6.0 version, Content Server

When attempting to search using OracleTextSearch, search fails and
the following error occurs.

ERROR
-----------------------
Content Server Request Failed
Error Unable to retrieve search results. Error occurred while processing. Unable to return results

Looking at the content server logs, I find this message:

Event generated by user 'jdegiovaadmin' at host 'CIS'. Error occurred while processing. Unable to return results. [ Details ]
An error has occurred. The stack trace below shows more information.

!csUserEventMessage,jdegiovaadmin,CIS!$!csSearchUnableToReturnResults
intradoc.common.ServiceException: !csSearchUnableToReturnResults
*ScriptStack GET_SEARCH_RESULTS
3:getSearchResults,**no captured values**
  at intradoc.server.SearchManager.retrieveSearchInfoAsBinder(SearchManager.java:295)
  at intradoc.server.SearchService.retrieveSearchInfo(SearchService.java:1848)
  at intradoc.server.SearchService.doLocalSearch(SearchService.java:1377)
  at intradoc.server.SearchService.getSearchResults(SearchService.java:670)
  at sun.reflect.GeneratedMethodAccessor257.invoke(Unknown Source)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
  at java.lang.reflect.Method.invoke(Method.java:597)
  at intradoc.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:86)
  at intradoc.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:310)
  at intradoc.common.ClassHelperUtils.executeMethod(ClassHelperUtils.java:295)
  at intradoc.server.Service.doCodeEx(Service.java:620)
  at intradoc.server.Service.doCode(Service.java:575)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. perform search using oracletextsearch as a search engine

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot find their content

Cause

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