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SOA 11g: Task 'Request More Information' is not Sending a Notification Email (Doc ID 1576825.1)

Last updated on JUNE 18, 2018

Applies to:

Oracle SOA Suite - Version 11.1.1.6.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.1.6.0 version, Workflow Service Engine

ACTUAL BEHAVIOR
---------------
Email notification is not being sent to users after a task has been sent back as "request more information"


EXPECTED BEHAVIOR
-----------------------
Expecting an email notification after this step is expected. .

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit workflow task.  
2. Change task to "request more Information"
3. Observe that no email is generated.


Cause

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