Human Task Escalation Not Working - Clarification about Auto Claim
(Doc ID 1582518.1)
Last updated on JULY 08, 2018
Applies to:Oracle Business Process Management Suite - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
When a task is escalated , it gets escalated to the user's manager rather following the Escalation path set in the workspace for that Role.
1. Deploy any project
2. Go to the associated role(Workspace ->Administration)
3. Set the Escalation Path to a user
4. Create an instance
5. Escalate the instance
6. Check the instance,it is assigned to the user's manager rather than going to the user mentioned in the Escalation path
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