Oracle Waveset Getting "UNABLE TO GET THE DIRECTORY ENTRY" Error In The AD Connector If Group Membership Is Assigned To The AD Account

(Doc ID 1582523.1)

Last updated on APRIL 16, 2018

Applies to:

Oracle Waveset - Version 8.1.1.7 and later
Information in this document applies to any platform.

Goal

During account modification or creation of an Active Directory account we randomly encounter this error:

UNABLE TO GET THE DIRECTORY ENTRY ORG.IDENTITYCONNECTORS.FRAMEWORK.COMMON.EXCEPTIONS.CONNECTIONFAILEDEXCEPTION: UNABLE TO GET THE DIRECTORY ENTRY AT ORG.IDENTITYCONNECTORS.FRAMEWORK.IMPL.SERIALIZER.COMMONOBJECTHANDLERS$4.CREATEEXCEPTION(COMMONOBJECTH...
UNABLE TO GET THE DIRECTORY ENTRY ORG.IDENTITYCONNECTORS.FRAMEWORK.COMMON.EXCEPTIONS.CONNECTOREXCEPTION: UNABLE TO GET THE DIRECTORY ENTRY AT ORG.IDENTITYCONNECTORS.FRAMEWORK.IMPL.SERIALIZER.COMMONOBJECTHANDLERS$13.CREATEEXCEPTION(COMMONOBJECTHANDLER...

This happens if Oracle Waveset assigns group membership to the user account in Active Directory.

Solution

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