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Exalogic Infrastructure PSU Patching - Troubleshooting Guide (Doc ID 1590392.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Exalogic Elastic Cloud Software
Exalogic Elastic Cloud X3-2 Hardware
Linux x86-64
Oracle Solaris on x86-64 (64-bit)
Oracle Virtual Server(x86-64)

Purpose

 This document contains information and pointers to help troubleshoot problems that may be encountered during Exalogic PSU Patching

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 ExaPatch Log
 Common Patching Issues
 ExaPatch Issues
 Problem: ExaPatch takes a long time to complete
 Problem: ExaPatch reports a failure when multiple compute nodes (base image or ILOM) are patched
 Problem: The prePatchCheck fails for certain Compute node with BIOS CONFIG_SYNC_STATUS is not 'OK'.
 Problem:PrePatchCheck/PostPatchCheck fail for wrong PCIe number for ZFS-Storage Head.
 Problem:In the upgrade of NM2-GW Switch, if you notice an error message like this: "ERROR: pre-patch FreeSpaceCheck failed.
 Problem: Upgrade of a single compute node fails
 Exalogic Physical Linux PSU Patching Issues
 Problem: Upgrade of a compute node fails
 Problem: Patching the NM2 switches firmware failed
 Problem: Post patch firmware verification check (fmverify) fails for NM2 swtich
 Problem: Exapatch precheck fails for April 2014 PSU, when October 2013 has been installed
 Problem: Compute node prePatchCheck action, error check /etc/inittab for ttyS0 is displayed.
 Problem:During the Compute node prePatchCheck action, error check /etc/securetty for ttyS0 is displayed.
 Exalogic Physical Solaris PSU Patching Issues
 Problem: Upgrade of a compute node fails
 Problem:During the compute node update, the pkg: update failed error may occur for a zone when running update-exafamily-packages.sh.
 Problem:If ZFS / ZS3 prePatchCheck fails with - ERROR: ZFS-Storage-Head xx.xx.xx.x1 Contains 3 or more available software versions.
 Problem:If the prePatchCheck of a Compute Node fails due to insufficient free space under root directory '/'.
 Problem: Exapatch -a checkAuthentication fails while authenticating PDU
 Problem: Patching the ZFS software fails
 Problem: Patching the NM2 switches firmware fails
 Problem: Post patch firmware verification check (fmverify) fails for NM2 swtich 
 Exalogic Virtual PSU Patching Issues
 Problem: Exapatch Pre-Check fails
 Problem: components are listed under both the ProxyControllers(PC) 
 After NM2 Switch upgrade newly created private vNet not working
 The EC services upgrade succeeds but unable to create vServer on the rack post April 2017 PSU upgrade
 OVMM BUI console not accessible after EC Templates patching
 vServer Patching failing
 After Upgrading to Exalogic PSU, Proxy Control vServers (PC1, PC2) failed to Communicate to EC Control vServer
References

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