Install failing with "-3 Authentication failed for the user" error in the install_log.log

(Doc ID 1591305.1)

Last updated on OCTOBER 03, 2017

Applies to:

Oracle WebCenter Sites - Version 11.1.1.6.0 and later
Information in this document applies to any platform.

Symptoms

Install failing with "-3 Authentication failed for the user" error in install_log.log

[CS.INSTALL][ERROR] CSSetupEngine.initReInitAction: Database Initialization Failed.
Initialization was attempted with csDataSource as the DSN.
The URL that was passed in = http://localhost:8080/sites/CatalogManager.
Please Check your connection and property files settings.

[CS.INSTALL][ERROR] CSSetupEngine.initReInitAction:  Error received = Unrecognized response encountered. Please ensure that the App. Server is running on the specified server.

Initialization Error:  Response from system =
<br>errno=-3 Authentication failed for the user.<br><br>
No access allowed for requested action.<br>


[CS.INSTALL][ERROR] Worker.run.
Install failed.                
Please check log file.                          

Click Yes to modify your install choices      
and re-try install.                            

Click No to terminate application.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms