New PDF Files Are Getting Stuck In GenWWW With No Refinery Installed

(Doc ID 1593652.1)

Last updated on MAY 18, 2017

Applies to:

Oracle WebCenter Content - Version 10.1.4.5.0 and later
Information in this document applies to any platform.

Symptoms

All new pdf files getting checked in are getting stuck in GenWWW status. We are unable to resubmit them using Repository Manager (they are already in the conversion queue). We can check in other file types and it indexed and released these documents correctly.  There is no Inbound Refinery installed.

Cause

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