My Oracle Support Banner

Oracle WebCenter Enterprise Capture Crashes with Access Violation Exception On Windows 2003 Server when Attempting to Start Server (Doc ID 1593695.1)

Last updated on MARCH 07, 2023

Applies to:

Oracle WebCenter Enterprise Capture - Version and later
Information in this document applies to any platform.


When attempting to start the Capture Server, the following error is reported in the Recognition Process on WebCenter Enterprise Capture

From the Java hs_err log:

# A fatal error has been detected by the Java Runtime Environment:
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6a860c4d, pid=1276, tid=2124
# JRE version: 6.0_35-b10
# Java VM: Java HotSpot(TM) Client VM (20.10-b01 mixed mode windows-x86 )
# Problematic frame:
# C [ClearImage.dll+0xa0c4d]


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.