Oracle WebCenter Enterprise Capture Crashes with Access Violation Exception On Windows 2003 Server when Attempting to Start Server (Doc ID 1593695.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to start the Capture Server, the following error is reported in the Recognition Process on WebCenter Enterprise Capture 11.1.1.8.

From the Java hs_err log:

# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6a860c4d, pid=1276, tid=2124
#
# JRE version: 6.0_35-b10
# Java VM: Java HotSpot(TM) Client VM (20.10-b01 mixed mode windows-x86 )
# Problematic frame:
# C [ClearImage.dll+0xa0c4d]

Cause

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