When Processing Capture Email Job, Error "Unable to mark message number [1] for deletion on IMAP server [imap-email.com]. ErrNum: 8 ErrDesc: The object is not connected. Context[IMAPSETMSGFLAGS]" Occurs

(Doc ID 1599333.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle WebCenter Capture 10g - Version 10.1.3.5.1 and later
Information in this document applies to any platform.

Symptoms

Error in Import Service log when attempting to process Email job:

Start processing batch Sun, 3 Nov 2013 10:51:29 -0800.
11/04/13 06:32:45 1106 Importing Email Provider batch Sun, 3 Nov 2013 10:51:29 -0800 into batch US_E_1104132356523.
11/04/13 06:32:45 5138 Attachment number [1] appears to be embedded in the message and will be skipped. Filename: [image001.jpg]
11/04/13 06:32:45 5116 Processing attachment #2 [INV 2005165325 SYMANTEC.pdf].
11/04/13 06:32:45 1134 File is being processed with Outside In Technology.
11/04/13 06:32:46 1124 File processing complete. 2 page(s) added to batch
11/04/13 06:32:46 5116 Processing attachment #3 [2005165325_RPT 000021_Symantec RT_20131001_20131101.xls].
11/04/13 06:32:46 1134 File is being processed with Outside In Technology.
11/04/13 06:46:15 1124 File processing complete. 1264 page(s) added to batch
11/04/13 06:46:16 1107 Batch US_E_1104132356523 created with 1266 pages.
11/04/13 06:46:16 5117 Message successfully imported.
11/04/13 06:46:17 5118 Message successfully forwarded to [AP_Invoice_US_arch@Symantec.com].
11/04/13 06:46:17 5207 Unable to mark message number [1] for deletion on IMAP server [imap-email.com]. ErrNum: 8 ErrDesc: The object is not connected. Context[IMAPSETMSGFLAGS]
11/04/13 06:46:17 1109 Average image processing time = 0.64 seconds.
11/04/13 06:46:17 5213 Unable to download message number [2] from IMAP server [imap-email.com]. ErrNum: 8 ErrDesc: The object is not connected. Context[IMAPGETMSG]
11/04/13 06:46:17 5209 There was a problem logging out of the IMAP server [imap-email.com]. ErrNum: 8 ErrDesc: 0
11/04/13 06:46:17 5110 Logged out of account [ORG\AP_Invoice_US] on IMAP server [imap-tus.org.organization.com].
11/04/13 06:46:17 5111 Disconnected from IMAP server [imap-email.com].
11/04/13 06:46:17 5112 Disconnected from SMTP server [ustu-email.com].
11/04/13 06:46:17 1104 Job [USA] is finished.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms