"An Incorrect Username Or Password Was Specified" error in OAM11g, Caused By Connection Time-Out Problem On DomainDnsZones.ag.ad.local (Doc ID 1599470.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Access Manager - Version 11.1.2.0.0 and later
Information in this document applies to any platform.

Symptoms

On an OAM11gR2 environment, where AD 2008 is used as IdentityStore and WNA is enabled, end-users may sporadically get "An incorrect Username or Password was specified" error-message when trying to login in OAM protected application.
The error-screen is the OAM login-page, where error-message is displayed instead of username/password fields.

When this situation occurs, in the OAM logs following error-sequence is recorded:


The AD 2008 server is located on a different hostname than DomainDnsZones.ag.ad.local, which is referenced in the error-message.

The purpose of this article is to explain the reason of this error-message and how to avoid it.

Cause

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