OIM11g: Empty Approval Notification Emails or Emails contain "Error 500--Internal Server Error" (Doc ID 1600376.1)

Last updated on JUNE 20, 2016

Applies to:

Identity Manager - Version 11.1.2.0.0 to 11.1.2.2.0 [Release 11g]
Oracle SOA Suite - Version 11.1.1.6.0 and later
Information in this document applies to any platform.

Symptoms

Email notifications from tasks in an Oracle Identity Manager (OIM) SOA Approval Composite are empty, or the body of the email can contain: 

Where APPROVERX is the recipient of the email notification.

Changes

This issue is seen in 11.1.2.0.x or 11.1.2.1.x environments which use an OIMAuthenticator (instead of the out of the box OIMAuthenticationProvider). 

One case where this is seen, is when SSL is enabled for the OIM database using the instructions in:
Fusion Middleware Administrator's Guide for Oracle Identity Manager ( 11.1.2.0.x )
32.3.6 Enabling SSL for Oracle Identity Manager DB
One of the steps to implement this configuration is to remove the out of the box OIMAuthenticationProvider and configure an OIMAuthenticator and OIMSignatureAuthenticator.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms