404 Error Reported When Help is Accessed in WebCenter Portal Application

(Doc ID 1606422.1)

Last updated on NOVEMBER 19, 2016

Applies to:

Oracle WebCenter Portal - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

When help is accessed in an custom WebCenter Portal Application (11.1.1.8 as taskflow), a pop-up window is opened with a URL pointing to webcenter-help application, reporting 404 error.

The same works fine as a standalone ADF Application.

In WebCenter Spaces logs, the following error is reported:

 

Changes

Run the ADF Taskflow within WebCenter Portal Application instead of a standalone ADF application.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms