csUnableToStartFileStoreProvider The NativeOsUtils class is not loaded. The NativeOsUtils class is not loaded. java.lang.UnsatisfiedLinkError: intradoc/ (Doc ID 1606897.1)

Last updated on AUGUST 09, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

After upgrading WLS to 10.1.3.6 and WCC to 11.1.1.8.0 the Content Server starts with the following error in the Content Server log file:

!csUnableToStartFileStoreProvider,DefaultFileStore,intradoc.filestore.filesystem.FileSystemProviderConfig!syNativeOsUtilsNotLoaded!syExceptionType2,java.lang.UnsatisfiedLinkError,intradoc.common.NativeOsUtilsBase.getNativeVersion()Ljava/lang/String;
java.lang.AssertionError: !syNativeOsUtilsNotLoaded
at intradoc.common.NativeOsUtilsBase.doLoad(NativeOsUtilsBase.java:380)
at intradoc.common.NativeOsUtilsBase.<init>(NativeOsUtilsBase.java:346)
at intradoc.common.NativeOsUtils.<init>(NativeOsUtils.java:26)
at intradoc.filestore.filesystem.FileSystemProviderConfig.init(FileSystemProviderConfig.java:92)
at intradoc.provider.Provider.configureProvider(Provider.java:142)
at intradoc.filestore.FileStoreProviderLoader.cacheFileStoreProvider(FileStoreProviderLoader.java:137)
at intradoc.server.IdcSystemLoader.cacheFileStoreProvider(IdcSystemLoader.java:979)
at intradoc.server.IdcSystemLoader.loadCaches(IdcSystemLoader.java:957)
at intradoc.server.IdcServerManager.init(IdcServerManager.java:81)
at IdcServer.init(IdcServer.java:64)
at IdcServer.main(IdcServer.java:37)
Caused by: java.lang.UnsatisfiedLinkError: intradoc.common.NativeOsUtilsBase.getNativeVersion()Ljava/lang/String;
at intradoc.common.NativeOsUtilsBase.getNativeVersion(Native Method)
at intradoc.common.NativeOsUtilsBase.doLoad(NativeOsUtilsBase.java:376)
... 10 more

Cause

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