My Oracle Support Banner

csUnableToStartFileStoreProvider The NativeOsUtils class is not loaded. The NativeOsUtils class is not loaded. java.lang.UnsatisfiedLinkError: intradoc/ (Doc ID 1606897.1)

Last updated on FEBRUARY 18, 2021

Applies to:

Oracle WebCenter Content - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

After upgrading WLS to 10.1.3.6 and WCC to 11.1.1.8.0 the Content Server starts with the following error in the Content Server log file:

!csUnableToStartFileStoreProvider,DefaultFileStore,intradoc.filestore.filesystem.FileSystemProviderConfig!syNativeOsUtilsNotLoaded!syExceptionType2,java.lang.UnsatisfiedLinkError,intradoc.common.NativeOsUtilsBase.getNativeVersion()Ljava/lang/String;
java.lang.AssertionError: !syNativeOsUtilsNotLoaded
at intradoc.common.NativeOsUtilsBase.doLoad(NativeOsUtilsBase.java:380)
at intradoc.common.NativeOsUtilsBase.<init>(NativeOsUtilsBase.java:346)
at intradoc.common.NativeOsUtils.<init>(NativeOsUtils.java:26)
at intradoc.filestore.filesystem.FileSystemProviderConfig.init(FileSystemProviderConfig.java:92)
at intradoc.provider.Provider.configureProvider(Provider.java:142)
at intradoc.filestore.FileStoreProviderLoader.cacheFileStoreProvider(FileStoreProviderLoader.java:137)
at intradoc.server.IdcSystemLoader.cacheFileStoreProvider(IdcSystemLoader.java:979)
at intradoc.server.IdcSystemLoader.loadCaches(IdcSystemLoader.java:957)
at intradoc.server.IdcServerManager.init(IdcServerManager.java:81)
at IdcServer.init(IdcServer.java:64)
at IdcServer.main(IdcServer.java:37)
Caused by: java.lang.UnsatisfiedLinkError: intradoc.common.NativeOsUtilsBase.getNativeVersion()Ljava/lang/String;
at intradoc.common.NativeOsUtilsBase.getNativeVersion(Native Method)
at intradoc.common.NativeOsUtilsBase.doLoad(NativeOsUtilsBase.java:376)
... 10 more

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.