ESSO-PR Is Failing To Unlock Users Account and Generating Error Message "Unknown Failure" (Doc ID 1609378.1)

Last updated on SEPTEMBER 08, 2017

Applies to:

Oracle Enterprise Single Sign-On Suite - Version 11.1.2.1.0 and later
Information in this document applies to any platform.

Symptoms

Users attempt to use ESSO-PR to unlock account, however cannot do so despite the fact that they have successfully enrolled at an earlier time.  Amongst other messages generated, the message "Unknown Failure" is predominantly seen.

Cause

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