IPM Web Server Displays ""User's session has expired, you have been logged out. Please login in again"" (Doc ID 1611880.1)

Last updated on JUNE 06, 2016

Applies to:

Oracle Imaging and Process Management - Version 10.1.3.6 and later
Information in this document applies to any platform.

Symptoms

When logging in to the IPM Web Server, the following error occurs:

"User session has expired. You have been logged out. Please login again."

The IPM Service Log displays:

[UCON]Processing Destroy Connection (Logout)
Session ID xxxxx has been logged out
A user at IP xx.xxx.xx.x is attempting to update Session ID xxxxx which is no longer in the user map. UCon is ignoring this request.

Cause

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