Content Tracker Is Not Recording Users Accessing Native File Through DIS Windows Explorer Integration (Doc ID 1614100.1)

Last updated on JANUARY 06, 2023

Applies to:

Goal

If a user opens a native file link in the web interface the content server immediately writes a new record to the SCTACCESSLOG table.  However, if the user browses for a content item in windows explorer integration in DIS and opens the document by double clicking, no record is written to the SCTACCESSLOG table.

Steps to Replicate
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Click the native file link for a document when logged in through the standard content server UI.  Check the SCTACCESSLOG table for a new record

Open windows explorer and find a document in WCC. Open it by double clicking on the file. Check the SCTACCESSLOG table and notice there is no new record

How do you enable Content Tracker to log requests from the DIS Windows Explorer integration?
 

Solution

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