Capture Error When Processing a BMP Attachment in an Email Message: "***Error***Error occurred in OIT ExOpenExport. Error Number: 4, Error: no filter available for this file type"

(Doc ID 1618359.1)

Last updated on FEBRUARY 27, 2015

Applies to:

Oracle WebCenter Capture 10g - Version 10.1.3.5.1 and later
Information in this document applies to any platform.

Symptoms

Receiving an error when an Import Server email provider attempts to process the email message body using OIT. The error returned is:

01/15/14 13:59:02 1106 Importing Email Provider batch <USER@TEST.com>Wed, 15 Jan 2014 14:58:27 -0500 into batch INV0115145034296.
01/15/14 13:59:03 5116 Processing attachment #1 [test.bmp].
01/15/14 13:59:04 1134 File is being processed with Outside In Technology.
01/15/14 13:59:04 1337 ***Error***Error occurred in OIT ExOpenExport. Error Number: 4, Error: no filter available for this file type
01/15/14 13:59:04 5139 The attachment [test.bmp] was determined to be invalid.

Cause

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