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Some Users are Not Able to Download From Document Explorer. Get 404 Page Not Found and "ALL: Path Not Found" in Logs (Doc ID 1618371.1)

Last updated on JULY 02, 2018

Applies to:

Oracle WebCenter Portal - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

The download button in Document Explorer is not working for some of the users.
When a user attempts to download a document in Document Explorer, the error "404 Page Not Found" is displayed.

The following trace is captured in the Spaces server's diagnostic log:

[WC_Spaces] [NOTIFICATION] [] [oracle.webcenter.content.internal.http.HttpServiceImpl] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <USERID>] [ecid: <ECID>] [APP: webcenter#11.1.1.4.0] [URI: /webcenter/content/conn/CRConnection1/path/CitySuperRepository/ITDivision/Public-Document/CSL-03 New User account-Form.doc] oracle.webcenter.content.internal.http.HttpServiceExceptionFactory getException[[ ALL: Path not found: http://servername:port/webcenter/content/conn/MyConnection1/path/MyRepository/Sample/Public-Document/test-Form.doc


When WebCenter Content (WCC) "alert" tracing is turned on,  the follow message is printed:

alerts/6 01.17 11:14:06.696 IdcServer-5041 !csAlertTooManySecurityAttributes,user.test,57,Accounts,50

Changes

User could be  granted permissions to more Spaces  in WebCenter Portal  or  Accounts in WCC.

Cause

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