Some Users are Not Able to Download From Document Explorer. Get 404 Page Not Found and "ALL: Path Not Found" in Logs
(Doc ID 1618371.1)
Last updated on OCTOBER 23, 2023
Applies to:
Oracle WebCenter Portal - Version 11.1.1.8.0 and laterInformation in this document applies to any platform.
Symptoms
The download button in Document Explorer is not working for some of the users.
When a user attempts to download a document in Document Explorer, the error "404 Page Not Found" is displayed.
The following trace is captured in the Spaces server's diagnostic log:
[WC_Spaces] [NOTIFICATION] [] [oracle.webcenter.content.internal.http.HttpServiceImpl] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <USERID>] [ecid: <ECID>] [APP: webcenter#11.1.1.4.0] [URI: /webcenter/content/conn/<CONNECTION_NAME>/path/<REPOSITORY_NAME>/<FOLDER>/Public-Document/ New User account-<FILENAME>.doc] oracle.webcenter.content.internal.http.HttpServiceExceptionFactory getException[[ ALL: Path not found: http://<HOSTNAME>:<PORT>/webcenter/content/conn/<CONNECTION_NAME>/path/<REPOSITORY_NAME>/<FOLDER>/Public-Document/<FILENAME>.doc
When WebCenter Content (WCC) "alert" tracing is turned on, the follow message is printed:
alerts/<TIMESTAMP> IdcServer-5041 !csAlertTooManySecurityAttributes <USERNAME>57,Accounts,50
Changes
User could be granted permissions to more Spaces in WebCenter Portal or Accounts in WCC.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |