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11.1.1.6 WCC - Inbound Refinery (IBR) Fails with Error: Unable to load conversion data for job (Doc ID 1618861.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.6.0 and later
Information in this document applies to any platform.

Symptoms

Trying to convert a MS Word document to PDF.

The Refinery fails to convert with this error in the IBR trace logs:


>refinery/6 01.27 15:57:26.540 MonitorPreconverterQueue[ibr] Unable to load conversion data for job: 77; from: /data/ucm/vault/~temp/ibr/77/conversiondata.hda
>(internal)/6 01.27 15:57:26.541 MonitorPreconverterQueue[ibr] IBR cannot find job intradoc.common.ServiceException: !csDocumentDataError,77,ibr
(internal)/6 01.27 15:57:26.541 MonitorPreconverterQueue[ibr]        at docrefinery.queue.PreConvertedRefineryQueueMonitor.handleCurrentQueueItem(PreConvertedRefineryQueueMonitor.java:268)
(internal)/6 01.27 15:57:26.541 MonitorPreconverterQueue[ibr]        at docrefinery.queue.PreConvertedRefineryQueueMonitor.monitorRefineryPreConverterQueue(PreConvertedRefineryQueueMonitor.java:154)
(internal)/6 01.27 15:57:26.541 MonitorPreconverterQueue[ibr]        at docrefinery.queue.PreConvertedRefineryQueueMonitor$1.run(PreConvertedRefineryQueueMonitor.java:108)
(internal)/6 01.27 15:57:26.541 MonitorPreconverterQueue[ibr]        at java.lang.Thread.run(Thread.java:662)
>(internal)/6 01.27 15:57:26.596 MonitorPreconverterQueue[ibr] This PreConvertedQueue thread is terminating

 

Changes

 This is a new installation of the IBR with the PDF converter.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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