Service Is Unavailable in Comment Area for WebCenter Sites|Community (Doc ID 1625704.1)

Last updated on MARCH 07, 2019

Applies to:

Symptoms

For some assets the Community comments block shows "Service is unavailable", while for others the block shows up correctly.
The log cg_production_node1.log contains errors:

2014-02-05 11:23:41,703 [pool-5-thread-1] ERROR net.sf.ehcache.store.DiskStore - commonCache: Could not read disk store element for key 1230987654321. Error was null
java.io.EOFException
     at java.io.ObjectInputStream$BlockDataInputStream.readFully(ObjectInputStream.java:2742)
     at java.io.ObjectInputStream.defaultReadFields(ObjectInputStream.java:1978)
...
     at net.sf.ehcache.Cache.getQuiet(Cache.java:1168)
     at com.fatwire.cache.ehcache.EhCacheObjectCache._get(EhCacheObjectCache.java:303)
     at com.fatwire.cache.ehcache.EhCacheObjectCache.access$700(EhCacheObjectCache.java:38)
     at com.fatwire.cache.ehcache.EhCacheObjectCache$Purge.run(EhCacheObjectCache.java:1395)
     at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
..

Changes

Cause

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