Capture Import Server Error "Found -XX message(s) on the POP3 server [server name]."Occurs When Processing an Email (Doc ID 1627270.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle WebCenter Capture 10g - Version 10.1.3.5.1 and later
Information in this document applies to any platform.

Symptoms

The following error is reported in the Import Server log when attempting to process an email:

01/10/14 16:28:35 1102 ========================================
01/10/14 16:28:35 1102 Start processing Email Provider: HYD Cust Service OM. Import Server v10.1351.7
01/10/14 16:28:35 5125 Connecting to the POP3 server [server name]; Account [ODCImport].
01/10/14 16:28:35 5105 Successfully connected to POP3 server[server name].
01/10/14 16:28:40 5101 Found -32 message(s) on the POP3 server[server name].
01/10/14 16:28:40 5208 There was a problem disconnecting from the POP3 server [server name]. ErrNum: 32 ErrDesc: 0
01/10/14 16:28:40 5109 Disconnected from POP3 server [server name].

The error is intermittent.

Cause

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