Error When Clicking On "Pending Approvals" Link In The Identity Console

(Doc ID 1627890.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Identity Manager - Version and later
Information in this document applies to any platform.


Logged into OIM 11g R2 (, identity console and clicked on Pending Approvals link on the left hand pane.

Error: An Internal error has occurred. Please contact the administrator or Oracle support for help.

Without being able to access the Approval Pending link we are unable to approve new user requests.

OIM logs reported the below errors:

What is the root cause and its workaround?


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