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PS6 Upgrade Issue: Email Notifications not being Sent to Groups in Production (Doc ID 1631064.1)

Last updated on JUNE 18, 2018

Applies to:

Oracle SOA Suite - Version 11.1.1.7.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.1.7.0 version, Human workflow (11g+)

After upgrading from PS3 to PS6, users are reporting that they are not receiving email notifications. Problem arises when email notifications are sent to groups. Emails are sent out when notifications are sent to individuals. This worked in PS3 prior to the upgrade. The following error is logged.

ERROR
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Cause

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