Some Users Cannot See Physical Elements In Retention Schedules Despite Having Appropriate UCM Security but Can See Items in Records Folders. (Doc ID 1643871.1)

Last updated on SEPTEMBER 20, 2023

Applies to:

Symptoms

In the WebCenter Content: Records (WCCREC) product, a user creates a retention category and then creates a record folder within that category. The user then checks a content item into the retention folder, and another into the retention category using the same metadata. When viewing the content items in the record folder the item is displayed. However, when viewing the items in the retention category the item is not displayed.

Cause

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