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Issues With The Installation Of Policy Agent 3.0-03 For IIS7 32-bit: Patch 144701-03: Policy Agent 3.0 for IIS7 32-bit is broken, Install fails with error - MSVCR80.dll was not found (Doc ID 1662768.1)

Last updated on MARCH 16, 2019

Applies to:

Oracle OpenSSO - Version 8.0.2 and later
Information in this document applies to any platform.


On : OpenSSO Policy Agent 3.0 [specific Patch ID 144701-03: for OpenSSO Policy Agent 3.0 for IIS7 32-bit on Microsoft Windows (32-bit)]

There is issue with the installation of Policy Agent 3.0-03 for IIS7 32-bit on windows server 32-bit.

At the step where we are giving the Path to the file that contains the agent profile password, an ERROR occurred with a popup windows showing the following error as to when entering the Agent profile password file :


cryptit.exe - Unable To Locate Component

X This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem.


Then Clicking on "OK", you will get a further Microsoft Windows box with message as "cryptit.exe has stopped working"

On Click on the "View problem details", you will get the following


Problem signature:
Problem Event Name: APPCRASH
Application Name: cryptit.exe
Application Version:
Application Timestamp: 4fa8c4c4
Fault Module Name: MSVCR80.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000135
Exception Offset: 00009eed
OS Version: 6.0.6002.
Locale ID: 1033
Additional Information 1: 9d13
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 9d13
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8

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PS: There is also possibility to see some error message as like:

>>>>>>>>>>>Microsoft Visual C++ Runtime Library

X Runtime Error!

Program: E:\...\iis7_agent\bin\cryptit.exe

An application has made an attempt to load the C runtime library incorrectly.
Please contact the application's support team for more information.






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