Microsoft Word to PDF Conversion using OutsideIn Filters is not High Enough Quality and is Bold when Original is not (Doc ID 1668006.1)

Last updated on SEPTEMBER 21, 2023

Applies to:

Symptoms

On : 11.1.1.8.0 version, Conversion

ACTUAL BEHAVIOR
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When converting Microsoft Word documents using DirectPdfExport conversion, the conversion completes but images are blurry and items come out much bolder then they appear in the original document.

EXPECTED BEHAVIOR
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It is expected that the converted PDF document be a much closer rendition of the original with clear images and text which is not bold compared to the original.

STEPS
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The issue can be reproduced at will with the following steps:
1. Set up Inbound Refinery and Content Server to convert Microsoft Word documents using DirectPDF Export conversion
2. Check in test document with a number of fonts, and an image
3. View resulting PDF

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see an accurate conversion of their documents

Cause

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