Certain Users are Unable to View Images in WCC Imaging, and Error "The User XXXXXXX does not exist in the policy store." Occurs in the Logs (Doc ID 1670136.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.3.0 to 11.1.1.8.0 [Release 11g]
Information in this document applies to any platform.

Symptoms

Specific users are unable to view images in WCC Imaging. These users can log in to other applications successfully using their SSO credentials but not Imaging.

The Imaging diagnostic logs show the following error:

The User XXXXXXX does not exist in the policy store.

Cause

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