"The Service is Unavailable." or "Forum Not Accessible." Message is Displayed When Accessing Discussions or Announcements Task Flow.

(Doc ID 1671624.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle WebCenter Portal - Version 11.1.1.6.6 and later
Information in this document applies to any platform.

Symptoms

On WebCenter Portal/Spaces after users login to portal, when accessing a page which contains an Announcement Taskflow, the following error is shown in the Announcement Taskflow

"The service is unavailable."


In case of Discussions, the message is:

"Forum not accessible."



When the page is refreshed,  the Announcements  or Discussions is then displayed.


When the TRACE:32 logging level is turned on "oracle.webcenter.concurrent.Submission", the following is displayed in the diagnostic logs :


[2014-05-13T12:27:52.866+10:00] [WC_Spaces] [TRACE] [] [oracle.webcenter.concurrent.Submission] [tid: Timer-10] [ecid: 829e29b88fa8d3f8:-1c000565:145edcdfdea:-8000-0000000000000003,1:18576] [SRC_CLASS: oracle.webcenter.concurrent.Submission] [APP: webcenter#11.1.1.4.0] [SRC_METHOD: transitionTo] Submission[id=333, service=oracle.webcenter.collab.announcement, resource=null] running -> running-timedout


[2014-05-13T12:27:55.117+10:00] [WC_Spaces] [TRACE] [] [oracle.webcenter.concurrent.Submission] [tid: pool-1-daemon-thread-34] [userId: weblogic] [ecid: 829e29b88fa8d3f8:-1c000565:145edcdfdea:-8000-000000000000368c,0:8] [SRC_CLASS: oracle.webcenter.concurrent.Submission] [APP: webcenter#11.1.1.4.0] [SRC_METHOD: transitionTo] Submission[id=333, service=oracle.webcenter.collab.announcement, resource=null] running-timedout -> timedout

 

Cause

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