"The Service is Unavailable." or "Forum Not Accessible." Message is Displayed When Accessing Discussions or Announcements Task Flow.
(Doc ID 1671624.1)
Last updated on MARCH 14, 2019
Applies to:
Oracle WebCenter Portal - Version 11.1.1.6.6 and laterInformation in this document applies to any platform.
Symptoms
On WebCenter Portal/Spaces after users login to portal, when accessing a page which contains an Announcement Taskflow, the following error is shown in the Announcement Taskflow
"The service is unavailable."
In case of Discussions, the message is:
"Forum not accessible."
When the page is refreshed, the Announcements or Discussions is then displayed.
When the TRACE:32 logging level is turned on "oracle.webcenter.concurrent.Submission", the following is displayed in the diagnostic logs :
[2014-05-13T12:27:52.866+10:00] [WC_Spaces] [TRACE] [] [oracle.webcenter.concurrent.Submission] [tid: Timer-10] [ecid:<ECID>] [SRC_CLASS: oracle.webcenter.concurrent.Submission] [APP: webcenter#11.1.1.4.0] [SRC_METHOD: transitionTo] Submission[id=333, service=oracle.webcenter.collab.announcement, resource=null] running -> running-timedout
[2014-05-13T12:27:55.117+10:00] [WC_Spaces] [TRACE] [] [oracle.webcenter.concurrent.Submission] [tid: pool-1-daemon-thread-34] [userId: weblogic] [ecid:<ECID>] [SRC_CLASS: oracle.webcenter.concurrent.Submission] [APP: webcenter#11.1.1.4.0] [SRC_METHOD: transitionTo] Submission[id=333, service=oracle.webcenter.collab.announcement, resource=null] running-timedout -> timedout
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |