"DstVer.exe has stopped working" Error When Using Verifier In Oracle Forms Recognition (Doc ID 1674185.1)

Last updated on FEBRUARY 09, 2017

Applies to:

Oracle WebCenter Forms Recognition - Version 10.1.3.5.0 and later
Information in this document applies to any platform.

Symptoms

Users are experiencing intermittent errors when trying to process invoice documents in Forms Recognition. The environment is running the application on a Citrix server on Windows 2008 R2, where Windows XP machines and connect and gain access.  Multiple users are affected, and the error message can pop up a different times in the process. For some, it has appeared when selecting an item from Verifier and pops up before any action can be taken. The error returned in Verifier is:

DstVer.exe has stopped working

A problem caused the program to stop working correctly.  Please close the program.

The entry in the application event viewer log reads as:

- System 
 - Provider 
  [ Name]  Application Error 
 - EventID 1000 
  [ Qualifiers]  0 
   Level 2 
   Task 100 
   Keywords 0x80000000000000 
  - TimeCreated 
  [ SystemTime]  2014-05-20T10:45:22.000000000Z 
   EventRecordID 513489 
   Channel Application 
   Computer PORWC405.uk.ssegroup.net 
   Security 
- EventData 
  DstVer.exe 
  0.0.0.0 
  4b6fbdfa 
  ntdll.dll 
  6.1.7601.22379 
  51da487d 
  c0000029 
  0009081a 
  a994 
  01cf740387c787b3 
  Q:\OFR.ctx\VFS\CSIDL_PROGRAM_FILES\Oracle\Forms Recognition\Bin\DstVer.exe 
  C:\Windows\SysWOW64\ntdll.dll 
  d731d627-e00b-11e3-8a70-00215a498c2e

Cause

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