"DstVer.exe has stopped working" Error When Using Verifier In Oracle Forms Recognition
(Doc ID 1674185.1)
Last updated on APRIL 17, 2024
Applies to:
Oracle WebCenter Forms Recognition - Version 10.1.3.5.0 and laterInformation in this document applies to any platform.
Symptoms
Users are experiencing intermittent errors when trying to process invoice documents in Forms Recognition. The environment is running the application on a Citrix server on Windows 2008 R2, where Windows XP machines and connect and gain access. Multiple users are affected, and the error message can pop up a different times in the process. For some, it has appeared when selecting an item from Verifier and pops up before any action can be taken. The error returned in Verifier is:
DstVer.exe has stopped working
A problem caused the program to stop working correctly. Please close the program.
The entry in the application event viewer log reads as:
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-05-20T10:45:22.000000000Z
EventRecordID 513489
Channel Application
Computer PORWC405.uk.ssegroup.net
Security
- EventData
DstVer.exe
0.0.0.0
4b6fbdfa
ntdll.dll
6.1.7601.22379
51da487d
c0000029
0009081a
a994
01cf740387c787b3
Q:\OFR.ctx\VFS\CSIDL_PROGRAM_FILES\Oracle\Forms Recognition\Bin\DstVer.exe
C:\Windows\SysWOW64\ntdll.dll
d731d627-e00b-11e3-8a70-00215a498c2e
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |