When Opening a Task from the Imaging AXF Tasklist, Error "TCM-91000: An unexpected system error occurred" Occurs (Doc ID 1678888.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.7.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to open a task from the tasklist with both Imaging nodes running in a clustered environment, the following error occurs:

From the IPM Diagnostic Log:

[2014-03-18T11:35:58.901-07:00] [wls_ipm1] [ERROR] [] [oracle.imaging.axf] [tid: [ACTIVE].ExecuteThread: '9' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: <ECID>] [APP: imaging] [URI: /axf-ws/AxfSolutionMediatorService] TCM-91000: An unexpected system error occurred. Contact your system administrator for support.[[
oracle.imaging.axf.resources.AxfException: javax.ejb.EJBException: EJB Exception: ; nested exception is:
java.lang.NullPointerException; nested exception is: java.lang.NullPointerException
at oracle.imaging.axf.service.AxfSolutionMediatorBean.getErrorResponse(AxfSolutionMediatorBean.java:277)


From the Master Log:

03-18-2014 11:35:57 AXFUtils.get_single_node_value Node Name1=errorMessage ; Node Value1=javax.ejb.EJBException: EJB Exception: ; nested exception is:
java.lang.NullPointerException; nested exception is: java.lang.NullPointerException
03-18-2014 11:35:57 AXFCustom.launch_command_soap Error Message: javax.ejb.EJBException: EJB Exception: ; nested exception is:
java.lang.NullPointerException; nested exception is: java.lang.NullPointerException


From the Response Log:

 d8b98427-b717-434f-9b2d-6acf89b97e87
  TCM-91000
  javax.ejb.EJBException: EJB Exception: ; nested exception is:
java.lang.NullPointerException; nested exception is: java.lang.NullPointerException
  
  OPEN_BROWSER
  http://<HOST>/imaging/faces/Message/Message.jspx?errorId=1b6affe0-67a4-419c-aebe-b9a6464f4604

Changes

 

Cause

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