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In 11.1.1.7.0 When Converting Microsoft Word Docx file to PDF using Ghostscript 9.10 an Error Occurs (Doc ID 1679408.1)

Last updated on DECEMBER 18, 2023

Applies to:

Oracle WebCenter Content - Version 11.1.1.6.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.1.6.0 version, Conversion

When attempting to convert Microsoft Word 2007 files (Docx) to PDF using Ghostscript 9.10
the following error occurs and the fidelity of the document is not as it should be.

ERROR
-----------------------

java.lang.Throwable
at docrefinery.data.StepResult.getErrorException(StepResult.java:481)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:179)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:291)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:197)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:154)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:291)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:197)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:154)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:291)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
at docrefinery.queue.PreConvertedRefineryQueueMonitor.convertJob(PreConvertedRefineryQueueMonitor.java:384)
at docrefinery.queue.PreConvertedRefineryQueueMonitor$2.run(PreConvertedRefineryQueueMonitor.java:314)
at java.lang.Thread.run(Thread.java:662)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install Ghostscript 9.10
2. Set up Inbound Refinery and Content Server to convert docx files to PDF
3. Check in a Docx file for conversion

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see their documents as they should look

Cause

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In this Document
Symptoms
Cause
Solution
References


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