Enterprise Capture Recognition Processor Job Clears Indexed Data from Documents (Doc ID 1903157.1)

Last updated on MARCH 27, 2023

Applies to:

Goal

Why does Recognition Processor remove data for fields that users have supplied data for?  Here is the process:

 - User scans batch.
 - User indexes some of the fields with data.
 - User releases batch to Recognition Processor to perform barcode recognition.
 - Recognition Processor releases the batch back to index user.
 - When the Index user opens the batch, the data supplied when originally indexing the document has been removed.

Solution

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