Error on Commit to IBPM "Failed to create package. Error Number: -2147179393, Error Description: An unknown error occurred creating the package. Failure occurred in message CQueryCreatePkg. Class ATL::CComObject::CreatePackage" (Doc ID 1907108.1)

Last updated on MAY 11, 2017

Applies to:

Oracle WebCenter Distributed Capture - Version 10.1.3.5.1 and later
Oracle Imaging and Process Management - Version 7.6.2.0.0 and later
Information in this document applies to any platform.

Symptoms

Receiving error attempting to commit to IBPM 7.6 from Capture 10g:

Error Number: 1019 Error Description: Failed to create package. Error Number: -2147179393, Error Description: An unknown error occurred creating the package. Failure occurred in message CQueryCreatePkg. Class ATL::CComObject::CreatePackage

The commit only fails on the first attempt. Recommitting the batch always works. This is problematic since they are committing their batches using the Oracle Distributed Document Capture service and not the Commit Server service. The ODDC service does not retry failed commits whereas the Commit Server does.

Cause

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