Notifications are not retried after SMTP server failure (Doc ID 1913279.1)

Last updated on JUNE 10, 2016

Applies to:

Oracle SOA Suite - Version 11.1.1.7.0 and later
Information in this document applies to any platform.

Symptoms

After an SMTP server outage, email notifications are not sent.  Instead they are visible in the EM notification management page with the status
RETRY.
The same behavior is seen when using the 'Test Notification' with an invalid address.

According to documentation, if there is any notification failure, the notification retries three times. If the retries all fail, it marks this notification as being in error.
http://docs.oracle.com/cd/E28280_01/admin.1111/e10226/hwf_config.htm#BHCDAHJ

 

ERROR
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Cause

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