w3wp.exe Process Crashing On IIS Webgate

(Doc ID 1923046.1)

Last updated on SEPTEMBER 09, 2017

Applies to:

Oracle Access Manager - Version 11.1.2.0.0 and later
Information in this document applies to any platform.

Symptoms

With an OAM11g protected application installed on IIS 7.0, the w3wp.exe is crashing when users access a protected resource.
Webgate version installed is Oracle_Access_Manager10_1_4_2_5_Win32_ISAPI_WebGate.exe

Errors in Event Viewer are:
ERROR 1:
Log Name: Application
Source: Application Error
Date: 21/03/2014 14:07:08
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxxxx.xxxxx.xxxxx
Description:
Faulting application w3wp.exe, version 7.0.6002.18005, time stamp 0x49e023cf, faulting module webgate.dll_unloaded, version 0.0.0.0, time stamp 0x4b7cdd47, exception code 0xc0000005, fault offset 0x1014b54b, process id 0x17a8, application start time 0x01cf4503f3451a11.

Cause

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