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Dragging and Dropping Multiple Folders Containing Content from a Network Drive to WebCenter Content through DIS-WEI Gives Error: "Unable to execute service method 'getFFRequiredMetadataPromptSet'" (Doc ID 1923091.1)

Last updated on MAY 10, 2021

Applies to:

Oracle WebCenter Content - Version and later
Information in this document applies to any platform.


When a folder containing content is dragged from a network drive into a WebCenter Content (WCC) via Desktop Integration Suite Windows Explorer Integration, the user sees an Error:

Unable to execute service method 'getFFRequiredMetadataPromptSet'. The error was caused by an internally generated issue. The error has been logged.

A single file works.
Multiple files work.
A single folder works.
But multiple folders, or one file plus one folder, both fail with the above error.

The log file shows:

Event generated by user 'user1' at host '<HostName>:16219'. Unable to execute service method 'getFFRequiredMetadataPromptSet'. Runtime error: java.lang.StringIndexOutOfBoundsException: String index out of range: -1


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