Setup.exe Stops With APPCRASH , Application Name: setup.exe_unknown (Doc ID 1924080.1)

Last updated on DECEMBER 10, 2014

Applies to:

Oracle Access Manager - Version 11.1.2.2.0 and later
Information in this document applies to any platform.

Symptoms

Getting an ‘Appcrash’ error when running setup.exe for Oracle Identity & Access Management 11g (11.1.2.2.0) .
 Environment is Windows 2008R2 (64bit), Weblogic wls1036_generic.jar, and java 1.7.0_67 (JDK-7u67-windows-x64.exe).

Immediately get a pop-up indicating that “setup.exe has stopped working”. In problem details there is the following:

Problem signature:
Problem Event Name: APPCRASH
Application Name: setup.exe_unknown
Application Version: 0.0.0.0
Application Timestamp: 4e71ef42
Fault Module Name: setup.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4e71ef42
Exception Code: c0000005
Exception Offset: 00002b2f
OS Version: 6.1.7601.2.1.0.272.7
Locale ID: 1033
Additional Information 1: cb5a
Additional Information 2: cb5adf8f5bac4bc39db6c83fb76b8021
Additional Information 3: 855b
Additional Information 4: 855b1466c96ca73472fe5c46cb1df042

Cause

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