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Unable To Convert Office Files In PDF Converter and Receiving csHyperlinksError,Path not found Error (Doc ID 1927701.1)

Last updated on MAY 14, 2018

Applies to:

Oracle WebCenter Content - Version 10.1.3.4.0 and later
Information in this document applies to any platform.

Symptoms

We have a a problem with our IBR 10g which runs on Windows Server 2003. This machine is used to convert MS OFFICE files into web-viewable format.  The problem happens at the last step and the following csHyperlinksError,Path not found message is received:

refinery 09.11 10:53:47.734 Conversion Monitor !csHyperlinksError,Path not found

refinery 09.11 10:53:47.937 Conversion Monitor !csNativeNoOutputError,MSWord

refinery 09.11 10:53:47.937 Conversion Monitor !csFinishedNativeStep,MSOffice

refinery 09.11 10:53:47.984 Conversion Monitor !csWritingNativeResults

refinery 09.11 10:53:48.093 MonitorPreconverterQueue[idc-contrib] Process exit value = 0
refinery 09.11 10:53:48.093 MonitorPreconverterQueue[idc-contrib] READING RESULTS WITH BUFFERED READER
refinery 09.11 10:53:48.093 MonitorPreconverterQueue[idc-contrib] java.io.BufferedReader@1742700
refinery 09.11 10:53:48.156 MonitorPreconverterQueue[idc-contrib] MSOfficeToPostscript ---- -1 ---- <Not Converted>
refinery 09.11 10:53:48.171 MonitorPreconverterQueue[idc-contrib] dConversionState = Failed
refinery 09.11 10:53:48.171 MonitorPreconverterQueue[idc-contrib] dConvMessage    = Step MSOfficeToPostscript forced conversion failure by conversion engine because of error: 'Output file did not appear after MSWord step'.
refinery 09.11 10:53:48.171 MonitorPreconverterQueue[idc-contrib] dFormat         = application/x-unknown
refinery 09.11 10:53:48.171 MonitorPreconverterQueue[idc-contrib] dWebExtension   = ---
refinery 09.11 10:53:48.171 MonitorPreconverterQueue[idc-contrib] RefineryConvertedFile   = ---
refinery 09.11 10:53:48.171 MonitorPreconverterQueue[idc-contrib] RefineryPrimaryConvertedPath   = <NotConverted>
refinery 09.11 10:53:48.171 MonitorPreconverterQueue[idc-contrib] AdditionalRenditions =
(internal) 09.11 10:53:48.171 MonitorPreconverterQueue[idc-contrib] Refinery tryied to return key 'AdditionalRenditions' but value was null

 

Cause

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In this Document
Symptoms
Cause
Solution


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