RIB Adapters are Shutting Down with "XAER_RMFAIL : Resource manager is unavailable" Errors (Doc ID 1929839.1)

Last updated on MARCH 10, 2017

Applies to:

Oracle Retail Integration Bus - Version 13.2.4 to 14.1.2 [Release 13.2 to 14.1]
Oracle SOA Suite - Version 11.1.1.7.0 to 11.1.1.7.0 [Release 11gR1]
Information in this document applies to any platform.

Symptoms

Occasionally Retail Integration Bus (RIB) adapters are failing with below errors. Once errors begin to occur it might span to other message family adapters and resulting them to shutdown. The only way to recover from this is to restart the rib-app instance or bounce the complete RIB weblogic domain. 

Errors:

Here are some observations during this issue:

  1. It was obseved that connection pools are getting exhausted and the relevant rib-app application is not able to get new connections.
  2. This issue is mostly occurred during RIB peak load and/or while processing large messages.
  3. Sometimes the messages are treated as poisonous even though valid and written to the RIB logs directory as *.xml.

Cause

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