Vanity URL render as "null" following unexpected infrastructure issue

(Doc ID 1930312.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle WebCenter Sites - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

Vanity URLs cease to function and are being generated as null values, at the same time exceptions are seen in the log:

2014-08-04 10:28:13,685 CEST] [ERROR] [.kernel.Default (self-tuning)'] [logging.cs.xcelerate.assetmaker] AssetMaker : ParseException: com.ms.xml.parser.ParseException: Start of root element expected instead of TEXT 'null' line:1 column:0

com.ms.xml.parser.ParseException: Start of root element expected instead of TEXT 'null'
at com.ms.xml.parser.Parser.error(Parser.java:263)
at com.ms.xml.parser.Parser.parseRootElement(Parser.java:2230)
at com.ms.xml.parser.Parser.parseDocument(Parser.java:1249)
at com.ms.xml.parser.Parser.safeParse(Parser.java:152)
at com.ms.xml.parser.Parser.parse(Parser.java:193)
at com.ms.xml.om.Document.load(Document.java:543)
at com.openmarket.assetmaker.asset.AssetMaker.parseDocument(AssetMaker.java:555)
at com.openmarket.assetmaker.asset.AssetMaker.genPropertyList(AssetMaker.java:653)
at com.openmarket.assetmaker.asset.AMAsset.GenPropertyList(AMAsset.java:443)
at com.openmarket.assetmaker.asset.AMAsset.getAttributeDefs(AMAsset.java:1451)
at com.fatwire.assetapi.def.AssetTypeDefManagerImpl.findByName(AssetTypeDefManagerImpl.java:109)
at com.fatwire.assetapi.data.BasicAssetDataReadStrategy._getAssetTypeDef(BasicAssetDataReadStrategy.java:1063)
at com.fatwire.assetapi.data.BasicAssetDataReadStrategy._checkQuery(BasicAssetDataReadStrategy.java:118)
at com.fatwire.assetapi.data.BasicAssetDataReadStrategy.read(BasicAssetDataReadStrategy.java:81)
at com.fatwire.assetapi.data.AssetDataManagerImpl.read(AssetDataManagerImpl.java:81)
at com.openmarket.xcelerate.asset.WebRootsManager.populateHosts(WebRootsManager.java:171)
at com.openmarket.xcelerate.asset.WebRootsManager.resolveHost(WebRootsManager.java:51)
at com.openmarket.xcelerate.asset.WebReferencesManager.getWebReference(WebReferencesManager.java:774)
at oracle.fatwire.sites.webreference.resolver.CachedWebReferenceResolver.getWebReferenceFromDB(CachedWebReferenceResolver.java:88)
at oracle.fatwire.sites.webreference.resolver.CachedWebReferenceResolver.resolve(CachedWebReferenceResolver.java:71)
at COM.FutureTense.Servlet.WebReferenceFilter.doFilter(WebReferenceFilter.java:98)

...

After a restart there was no issue.

 

Cause

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