Vanity URL render as "null" following unexpected infrastructure issue (Doc ID 1930312.1)

Last updated on MAY 31, 2022

Applies to:

Symptoms

Vanity URLs cease to function and are being generated as null values, at the same time exceptions are seen in the log:

2014-08-04 10:28:13,685 CEST] [ERROR] [.kernel.Default (self-tuning)'] [logging.cs.xcelerate.assetmaker] AssetMaker : ParseException: com.ms.xml.parser.ParseException: Start of root element expected instead of TEXT 'null' line:1 column:0

com.ms.xml.parser.ParseException: Start of root element expected instead of TEXT 'null'
at com.ms.xml.parser.Parser.error(Parser.java:263)
at com.ms.xml.parser.Parser.parseRootElement(Parser.java:2230)
at com.ms.xml.parser.Parser.parseDocument(Parser.java:1249)
at com.ms.xml.parser.Parser.safeParse(Parser.java:152)
at com.ms.xml.parser.Parser.parse(Parser.java:193)
at com.ms.xml.om.Document.load(Document.java:543)
at com.openmarket.assetmaker.asset.AssetMaker.parseDocument(AssetMaker.java:555)
at com.openmarket.assetmaker.asset.AssetMaker.genPropertyList(AssetMaker.java:653)
at com.openmarket.assetmaker.asset.AMAsset.GenPropertyList(AMAsset.java:443)
at com.openmarket.assetmaker.asset.AMAsset.getAttributeDefs(AMAsset.java:1451)
at com.fatwire.assetapi.def.AssetTypeDefManagerImpl.findByName(AssetTypeDefManagerImpl.java:109)
at com.fatwire.assetapi.data.BasicAssetDataReadStrategy._getAssetTypeDef(BasicAssetDataReadStrategy.java:1063)
at com.fatwire.assetapi.data.BasicAssetDataReadStrategy._checkQuery(BasicAssetDataReadStrategy.java:118)
at com.fatwire.assetapi.data.BasicAssetDataReadStrategy.read(BasicAssetDataReadStrategy.java:81)
at com.fatwire.assetapi.data.AssetDataManagerImpl.read(AssetDataManagerImpl.java:81)
at com.openmarket.xcelerate.asset.WebRootsManager.populateHosts(WebRootsManager.java:171)
at com.openmarket.xcelerate.asset.WebRootsManager.resolveHost(WebRootsManager.java:51)
at com.openmarket.xcelerate.asset.WebReferencesManager.getWebReference(WebReferencesManager.java:774)
at oracle.fatwire.sites.webreference.resolver.CachedWebReferenceResolver.getWebReferenceFromDB(CachedWebReferenceResolver.java:88)
at oracle.fatwire.sites.webreference.resolver.CachedWebReferenceResolver.resolve(CachedWebReferenceResolver.java:71)
at COM.FutureTense.Servlet.WebReferenceFilter.doFilter(WebReferenceFilter.java:98)
...

After a restart there was no issue.

Changes

Cause

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