"Help" icon or drop-down fails with "Unable to display help." (Doc ID 1931194.1)

Last updated on OCTOBER 16, 2016

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When opening the Logon Manager agent and clicking on the "Help" Button the following windows error pop-up is displayed:
   

    "Unable to display help.  Visit the library online at : http://docs.oracle.com/cd/E40936:01/index.htm"

The error might instead state

    "The program can't start because MSVCR71.dll is missing from your computer. Try reinstalling the program and fix this problem." (possibly with a different wording and possibly refering to "MSVCR100.dll" rather than "MSVCR71.dll").

Cause

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