The Portal Home Page Is Using a Wrong Skin Making the Page to Look Distorted For Some Users in WebCenter Portal (Doc ID 1931785.1)

Last updated on OCTOBER 01, 2022

Applies to:

Symptoms

The portal home page is using the wrong skin for some users making the page too look distorted.
This is a custom skin and all users should use the same skin.

Looking at the view page source between a working and a non-working users it is observed that the page for each user is using a different css file as follows:

• User with the correct skin:
  /webcenter/adf/styles/cache/gsrfbe380f2_6ea6_4f8a_97e2_01763775def4-desktop-9axcwu-en-ltr-gecko-s.css
   
• User with the wrong skin (distorted page):
  /webcenter/adf/styles/cache/webcenter-skyros-desktop-oygan8-en-ltr-gecko-s.css

Cause

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