Escalated Approver - No Reminder Notification is Sent (Doc ID 1934710.1)

Last updated on MARCH 12, 2019

Applies to:

Symptoms

On : 11.1.1.7.0 version, Workflow Service Engine

ACTUAL BEHAVIOR
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In SOA when the approval task is escalated, the reminder notification is not sent.


STEPS
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The issue can be reproduced at will with the following steps:

Create an approval process with single level approval task of user type with the following settings:

Notification

  Set Reminder - Once
  Interval - 2 Minutes
  After Assignment

Deadline

  Escalate After 4 Minutes

Create an approval task

  1.1st notification mail sent to Manager 0 Mins
  2.2nd notification mail (reminder) sent to Manager 2 Mins
  3.3rd notification mail(Escalation) set to Manager's Manager 4 Mins
  4.4th notification mail(reminder)set to Manager's Manager 6 Mins -- this is the step that is not working, reminder is not sent

Cause

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