Unable to Open Sub Folders in a WebCenter Content (WCC) Server Folder Designated a 'Favorite' in Outlook Integration (Desktop Integration Suite) (Doc ID 1956580.1)

Last updated on MAY 03, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.7.0 and later
Information in this document applies to any platform.

Symptoms

Users are not able to open sub-folders in WebCenter Content Server in a folder that has been designated a 'Favorite' in Outlook.  If the user selects a Desktop Integration Suite, Outlook Integration WebCenter Content Server folder to be featured in the 'Favorites' subsection in Outlook, the folder appears in 'Favortites' as expected, but users are unable to move down the sub folder tree if they select that folder from the Favorites subsection.  The user can still move through the sub folders as expected in the WebCenter Content Server folder tree in Desktop Integration Suite Outlook Integration section.

Cause

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